This policy explains when you can get a refund for a Support on FansBless.
1. The general rule
A Support buys FansBless's digital leaderboard promotion service for a creator. The service is delivered instantly: as soon as your payment is confirmed, the creator's total and ranking are updated on the public leaderboard. Because of this, supports generally cannot be cancelled or refunded once delivered just because you changed your mind.
This does not mean "no refunds under any circumstances". We will refund you in the cases below.
2. When we give refunds
| Situation | What happens |
|---|---|
| Failed but debited — money left your account but the payment failed or wasn't confirmed | Usually reversed automatically by your bank/Razorpay within 5–7 working days. If not, contact us and we'll help. |
| Duplicate payment — you were charged twice for the same support | We refund the extra payment. |
| Unauthorised or fraudulent payment — someone used your payment method without permission | We refund after verification. Please also report it to your bank. |
| Technical error — for example the wrong amount was charged, or the support was not counted | We refund or correct it. |
| Payment made by a minor — a person under 18 made the payment | A parent or guardian can report it through the Grievance page. After verification we refund the payment and suspend the account. |
| Automatic refunds — a payment that exceeds the daily limit, or a creator supporting themselves | Refunded automatically; the support is never counted. |
We may also refund at our discretion in other genuine cases.
3. How to ask for a refund
- Email [email protected] or use the Grievance page within 7 days of the payment (for unauthorised payments and payments by minors, contact us as soon as you find out — we'll still look into it after 7 days).
- Include your receipt number or the Razorpay payment ID, the date and amount, and what went wrong.
4. Timelines
- We reply within 24 hours and decide within 7 working days.
- A full refund returns everything you paid, including the payment fee.
- Approved refunds are made to the original payment method and usually reach you within 5–7 working days after we process them (bank timelines may vary).
- When a support is refunded, it is removed from the creator's totals and the leaderboard updates.
5. Cancellation
You can close the payment window any time before paying. Once a payment is confirmed the service is delivered, so it can't be cancelled, except in the refund cases above.
6. Contact
FansBless · [email protected] · +91 8793033569